How do I return an item?

Allow us to assist with problems you might incur with your order. Often, we can solve your problems over the phone or by email. An example would be with proper installation of grip ring stem office chair casters, which typically require more strength to insert than to remove.

Please review the how to measure caster stems page if you are uncertain how to obtain the correct size stem.

Our sales staff is located in Berks County, PA, and is available from 7:30 am to 5:00 pm EST, Monday through Friday. They are there to assist you in your caster and wheel purchases.

Errors or Defects with Orders

In the event Service Caster made an error or there was a defect with your order, please call us at 1-800-215-8220 immediately so that we may rectify the issue. If it is decided the products are to be returned, Service Caster will issue a pre-paid shipping label to the purchaser.

General Returns

Notification of returns must be received within 30 days of delivery. Returns MUST arrive back at our warehouse within 45 days of delivery to customer.
Please notify us of any issues or return requests by email:
Once notified, Service Caster will issue a Return Merchandise Authorization (RMA) to be included with the returned products.
RMA MUST be included with the return in order for credit to be processed.

Return Address:
Service Caster Corporation
9 S 1st Ave
West Reading, PA 19611-1314

Returns are to be in original, unused condition with no signs of wear, damage, or use.

Buyer is responsible for all shipping costs incurred for returns.

Credit for merchandise will be applied to buyer's credit card account after the item is received back into our warehouse.